Warranty Information
Lifetime strives to make products that stand up to the wear and tear of your active lifestyle. You can trust Lifetime products because of the way we design, build and test them. We make products that are simple to own, ready to use and easy to maintain. This all adds up to un-matched value on products you can count on, time after time.
Lifetime offers a comprehensive warranty on all of our parts and products. This warranty covers any manufacturing defect for varying durations of time. Please refer to the factory label, your instruction manual or warranty card to find warranty details.
Warranty valid only in U.S.A. and Canada
Please retain a copy of your dated sales receipt for this product in order to submit a warranty claim.
To file a warranty claim, please take multiple photographs (film if by land mail, or digital if by e-mail) showing the damage to your Lifetime product from various angles, for us to conduct a proper assessment of your warranty claim.
If your claim is for a Basketball System, please take a minimum of three pictures: entire system view, front of rim view, and back-side of the backboard where the rim connects.
Please write a brief description explaining how the damage occurred to the product, along with your phone number and complete shipping address. Include printed photographs and a copy of your dated sales receipt, and mail to this address:
Lifetime Products, Inc.
Attn: Warranty Claims
P.O. Box 160010
Freeport Center, Bldg. D-11
Clearfield,
Utah
84016-0010
USA
If you wish to send your claim via email, please write your claim summary in the body of the email, attach digital photographs (reduced to a reasonable file size, or in a ZIP archive if possible), and attach scanned images of your dated sales receipt (also reduced to an appropriate file size, if possible). Please be aware the maximum email size we may receive (including the message and all attached files) may not exceed 4 Megabytes (4MB).