You may cancel your order for a full refund before it is has been released to the warehouse in preparation for shipment. You may email us at email@example.com to see if your order can still be cancelled. After an order has been released to the warehouse you will no longer be able to cancel an order. At this point we will have to process a return for your order.
Products in "new condition" may be returned to us up to 15 days after receiving an order. In order for products to be considered in "new condition", they must be unused, unassembled, and contain all original product packaging and accessories. All returns will be charged a 15% restocking fee and the cost of return shipping. Returns not accepted on customized items.
How to Return your item(s)
1. Securely package and protect item(s) to prevent damage during return shipping.
2.Include all paperwork, instructions, parts and accessories.
3. Email firstname.lastname@example.org or call +1 (800) 424-3865 - option 1, for assistance. They will gather your information and then call or email you back with:
A. A "Return Authorization" number (RA #).
B. Arrangements on how the item will be picked up.
FedEx Ground Returns (Generally items under 150 lbs.)
A. A return authorization number will be issued. Write on the outside of each box the number.
- Example: RA #393745
B. Leave the item(s) on your doorstep and Fedex will pick the item(s) up on the scheduled day.
LTL Shipment Returns (Large items such as sheds, play sets, tables, etc.)
A. You will be given a phone number of the freight company's local terminal. You will be able to arrange a time for the product(s) to be picked up.
B. A Bill of Lading will be issued. Print this document and give to the freight company at time of pickup. The RA # should be listed on this document.
Receiving Your Refund
Lifetime will process refunds upon receipt of the returned items(s). Refunds will be issued in the same form of payment that was originally used to purchase the product. The total refund amount will be the total amount paid minus return shipping costs and a 15% restocking fee on total product cost. The refund will include any appropriate sales taxes paid. Please note that it can take 2-7 business days for the refund to reflect on your bank statement after it has been issued by Lifetime.
- Product Cost: $100
- Shipping: $20
- Restock Fee: $15
- Refund: $65
Items Damaged in Shipping
Please open and inspect your items immediately upon arrival. You will have 10 days from the day you receive your order to make claims for any item damaged during shipping. After this time period, claims for damage incurred during shipment will be denied. For assistance with your claim, please call our Buylifetime Sales Representatives at +1 (800) 424-3865 - option 1.
Conditions of "Free Shipping"
Our "Free Shipping" covers all standard shipping and handling charges in the US to get our product safely from us to you. It does not return-shipping fees.